Every Celeste Jewel order is covered by a 30 day money back guarantee. If the gift is not right, contact us within 30 days of delivery and we will make it right with a replacement or a refund. A gift this personal should be zero risk to give.
Email support@celestejewel.shop with your order number. We will reply with an RMA number and simple instructions. Please include the RMA number with any return so we can identify it. Returns are processed within 7 days of arriving back to us. Your order number serves as proof of purchase.
For our message card pieces you do not need to ship anything back. If something is wrong, we will send a free replacement or issue a full refund. Just tell us what happened.
If we made an error in your engraving or printed personalization, we will replace the piece free of charge or refund you in full. Please send a photo of the item. If the error was in the text as it was entered at checkout, contact us anyway; we will always try to find a fair solution.
For hygiene reasons worn earrings cannot be restocked, so we handle earring issues with replacements or refunds rather than returns. If your earrings arrive damaged or defective, send us a photo and we will make it right.
Returned items should be unworn, undamaged, and in their original packaging. If a return arrives worn, scratched, or without its packaging we may not be able to refund it, but we will contact you before deciding anything.
If your piece arrives damaged or with a manufacturing defect, contact us with a photo and we will refund or replace it at no cost to you. This is covered by the same 30 day window.
Once your refund is approved, the credit is applied to your original payment method. Most banks post it within 2 to 5 business days. If it has been longer, check with your card issuer first, then email us and we will chase it down.
When a physical return is needed, you cover the return postage unless the return is due to our error or a defect, in which case we cover it. For returns over $75 we recommend a tracked shipping service; we cannot refund a return that never reaches us.
International orders may incur customs or clearance fees charged by your country. These are separate from shipping costs and outside our control. If a parcel is refused because of customs fees, we are unable to refund the order.
Email support@celestejewel.shop any time. We read everything and we answer.
