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For our message card jewelry, dog tags and photo upload jewelry, production usually takes 2 to 3 business days.

For our watches, production usually takes 3 to 7 business days.

For personalized metal wall decor, production can take 10 to 14 days.

Orders are processed within 24 hours. We start working on your order as soon as it is placed, in order to get them to you sooner. For this reason, we are unable to make any changes or modifications once it has been processed. If you need to cancel your order, kindly send us an email within 24 hours at support@celestejewel.shop.

Many of our pieces let you sign the card in your own words right on the product page, and you will see a preview of the printed card before you buy. If you want a change to a card that does not offer personalization on the page, email the product link and your wording to support@celestejewel.shop and we will tell you honestly what is possible.

Every order over $85 ships free, anywhere we ship. Under $85, shipping is calculated at checkout based on your address, and in the United States it is usually about $6. Faster priority options appear at checkout where your items qualify.

Once your order ships, delivery usually takes:

USA: 2 to 5 business days

Canada: 4 to 10 business days

UK and Europe: 3 to 10 business days

Rest of world: 5 to 20 business days

Every order ships from the USA.

Yes. You will receive an email with your tracking number and the courier information once your order ships. If it does not arrive, email support@celestejewel.shop and we will send it to you.

We believe in providing our customers with the best experience possible. If you are not satisfied, let us know and we will make it right. We offer a 60 day money back guarantee, so you are covered by our risk free satisfaction promise.

Do not like it? We will be sad, but we will take it back. If there is any issue with your item or a product quality problem, we will send a replacement right away.

To request a refund, please get in contact with us through our form or email us at support@celestejewel.shop

We will gladly help you with any issue you may have.

Send a photo to support@celestejewel.shop and we will replace it or refund you at no cost to you. This is covered by the same 60 day window.

Keep pieces dry, avoid contact with perfume and lotion, and store them in the gift box when they are not being worn. Polish gently with a soft cloth. Remove jewelry before swimming or showering.