Your connection to our store is encrypted with SSL. Payments are processed by Shopify Payments and verified with 3D Secure where applicable. Your card details never touch our servers.
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Free US shipping on orders of $85 or more
Free US shipping on orders of $85 or more
Everything we get asked most, answered straight. If your question is not here, email support@celestejewel.shop and a person will answer.
Your connection to our store is encrypted with SSL. Payments are processed by Shopify Payments and verified with 3D Secure where applicable. Your card details never touch our servers.
Every piece is made to order. Message card jewelry and dog tags usually take 1 to 3 business days. Photo upload jewelry usually takes 3 to 5 business days.
Watches usually take 3 to 7 business days, and personalized metal wall decor can take 10 to 14 days.
We start on your order as soon as it is placed so it reaches you sooner, which means we cannot change it once production has begun. If you need to cancel, email support@celestejewel.shop within 24 hours of ordering.
Many of our pieces let you sign the card in your own words right on the product page, and you will see a preview of the printed card before you buy. If you want a change to a card that does not offer personalization on the page, email the product link and your wording to support@celestejewel.shop and we will tell you honestly what is possible.
US orders of $85 or more ship free. Below that, and for international orders, shipping is calculated at checkout based on your address; within the United States it is usually about $6. Faster options appear at checkout where your items qualify.
Once your order ships, delivery usually takes:
USA: 2 to 5 business days
Canada: 4 to 10 business days
UK and Europe: 3 to 10 business days
Rest of world: 5 to 20 business days
For Christmas, order by December 16 for standard US delivery. See every deadline.
Yes. You will receive an email with your tracking number and the courier information once your order ships. If it does not arrive, email support@celestejewel.shop and we will send it to you.
If it does not make their day, tell us within 30 days and we will make it right. If there is ever a problem with the quality of your piece, we will send a replacement right away. See our returns and refunds policy for the details.
Use our contact form or email support@celestejewel.shop and we will gladly help.
Send a photo to support@celestejewel.shop and we will replace it or refund you at no cost to you. This is covered by the same 30 day window.
Keep pieces dry, avoid contact with perfume and lotion, and store them in the gift box when they are not being worn. Polish gently with a soft cloth, and take jewelry off before swimming or showering.