Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. When purchasing online using your card, the encrypted information of your order, your name, address, credit card, or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure. Your credit card information is not stored on our servers!  

For our Premium Jewelry (Message Cards, Dog Tags and Photo Upload Jewelry), production usually takes between 1-3 business days.

For our Premium Watches, production usually takes 3-7 business days.

For our personalized Metal Wall Decor, production can take up to 10-14 days.

Orders are processed within 24 hours. We start working on your order as soon as it is placed, in order to get them to you sooner. For this reason, we are unable to make any changes or modifications once it has been processed. If you need to cancel your order, kindly send us an email within 24 hours at support@celestejewel.shop.

We offer customizations/personalizations to all of our message cards! If you'd like to change any of our message card pieces to your specific liking, please send us an email at support@celestejewel.shop with the link or product title and the new custom text.

We offer worldwide shipping for $3.95. For all orders over $75, shipping is on us!

We've adjusted our estimates below based on the latest information from our carriers. Once shipped, delivery within:

USA:2-5 Business Days

Canada:4-10 Business Days

UK, Europe:2-5 Business Days

International: 5-20 Business Days

All orders ship with 💛 from Florida, USA & Amsterdam, NL

You will receive an email with your tracking number and the courier information after the order has been made and shipped out! If you don't happen to receive it, please email us at info@celestejewel.shop!

We believe in providing our customers with the best experience possible. If you are not satisfied, let us know and we will make it right. We offer a 60-day money-back guarantee. You are covered with our risk-free 100% satisfaction guarantee.

Don't like it? We'll be sad, but we'll take it back. Have any issues with your item or there was a product quality issue? We will send you a replacement right away! Refunds are Guaranteed.

To request a refund, please get in contact with us through our form or email us at support@celestejewel.shop

We will gladly help you with any issue you may have.