We have a strong 14-day return policy upon receiving your item(s). After 14 days, unfortunately, we will not be able to offer you a return or exchange. If you are unhappy for any reason, please contact us and let us know so that we can make it right.
For our message card pieces, we don't accept returns; however, we will offer a replacement free of charge or a full refund.
IMPORTANT: Please email us at support@celestejewel.shop to obtain an RMA number to initiate the return process. All returns must come with an RMA number for identification. Please allow 7 days for your return to be processed once received.
Celeste Jewel will not accept any pieces when:
We strive to always be better. We appreciate honest feedback and would like to hear why you return your jewelry so that we can continually improve. If there is anything you're unhappy with, please let us know. We sincerely value our relationship with our customers and want to make sure your experience with us remains a pleasant one.
We will refund or replace any damaged product due to manufacturing defects or mishandling on our end. Please contact us within 14 days of receiving your piece so we can help make it right.
In the events where the product received comes with manufacturing defects, buyers are entitled to request for a reimbursement or replacement within 14 days of receiving the item. Buyers may be required to provide photographic evidence of the product’s manufacturing defects to support@celestejewel.shop. If the case is deemed valid, Celeste Jewel will cover related costs for reimbursement.
After 14 days of receiving the item, buyers can no longer request an item reimbursement for any reason.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@celestejewel.com.
Custom and clearance fees are charged in addition to international shipping costs. These charges differ by country and Celeste Jewel is not liable for any customs or clearance charges you incur. We are unable to process a refund for your order if you refuse payment of any incurred customs fees. If your parcel is returned to us due to a non-payment of custom or clearance fees and you request the order to be shipped again, Celeste Jewel will charge you postage.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Celeste Jewel is not responsible for:
